The Artisan Team: Support and Community

This is a team effort – there’s no doubt about it. When you need assistance, here’s where you can go for help.

VP, ProductionThe VP for Production oversees the entire production team.
Writing Manager (WM)The Writing Manager is responsible and accountable for the process of writing and delivering custom e-learning action maps, learning objectives, outlines, storyboards, and other documents ready to be developed into learner-centric e-learning products that meet specific client needs. 
This person can help with organizing content in a logical format, brainstorming ideas for effective interactions, and interpreting client feedback.
Development Manager (DM)The Development Manager is responsible and accountable for the look and feel of our courses. 
This person can help with brainstorming ideas for visual design, establishing and refining the form and function of an interaction, and troubleshooting technical issues.
Project Manager (PM)The Project Manager is responsible and accountable for the schedule and budget throughout the life of the project. 
This person can help with questions about the project schedule and budgeted hours. 
Project Administrator (PA)The Project Administrator works on a variety of key tasks related to our product’s quality. The PA often works behind the scenes to ensure details are right. The PA’s role may include copy editing, ordering audio, quality assurance testing, administering browser testing, and approving edits. 
This person can help with the status of audio orders, clarification of internal QA comments, and Artisan’s style preferences. 

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